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Store Policy

Store Policy

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Heylen Custom 3D Printing Store Policy

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Orders and Production

Our products are carefully created using 3D-printing technology. Small visible layer lines, minor surface variations, or slight differences in color may occur. These are normal characteristics of the 3D-printing process and are not considered manufacturing defects.

Because many products are made after an order is placed, the average production and processing time is 2 to 7 business days. Larger, high-volume, or fully customized orders may require additional time. Where applicable, the customer will be informed of the estimated production time.

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Shipping

We currently ship to Belgium and the Netherlands. Available shipping methods and costs are clearly displayed during checkout.

Once an order has been dispatched, the customer will receive a shipping confirmation and tracking information where available.

Any stated delivery times are estimates only. We are not responsible for delays caused by the delivery carrier or circumstances outside our reasonable control. However, we are happy to assist when a parcel appears to be unusually delayed.

Customers must check that the delivery address is complete and correct before placing their order. Please contact us as soon as possible if an incorrect address has been provided. We cannot guarantee that an address can be changed after production or shipment has begun.

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Right of Withdrawal and Returns

Consumers generally have the right to withdraw from the online purchase of a standard, non-personalized product within 14 calendar days after receiving it, without providing a reason. After informing us of the withdrawal, the customer has a further maximum of 14 calendar days to return the product. 

To exercise this right, the customer must notify us by email before the withdrawal period expires.

Returned products must be securely packaged and, where reasonably possible, returned in their original condition and packaging.

The customer may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics, and functioning, similar to what would be permitted in a physical shop. The customer may be responsible for any reduction in value caused by handling beyond what is necessary.

Unless the product is incorrect, damaged, defective, or otherwise non-conforming, the direct cost of returning the product is the customer’s responsibility. 

Returns must be registered with us by email before being sent. Parcels sent without sufficient postage will not be accepted.

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Personalized and Custom-Made Products

The right of withdrawal does not apply to products made according to the customer’s individual specifications or products that are clearly personalized. Personalized goods are among the recognized exceptions to the standard 14-day withdrawal right. 

This may include products featuring:

  • a personal name or text;

  • a customer-provided logo or image;

  • specially requested measurements;

  • a fully customized design; or

  • other clearly personal or customer-specific modifications.

These products cannot be returned or exchanged unless they were supplied damaged, incorrect, defective, or otherwise non-conforming.

Selecting from our standard available colors or standard sizes does not automatically constitute personalization.

A standard product is also not automatically considered personalized merely because it is 3D printed after the order is placed.

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Refunds

Following a valid withdrawal, we will refund the purchase price and the original standard delivery cost.

Any additional amount paid for a more expensive or express delivery method will not be refunded.

The refund will be issued no later than 14 calendar days after we are informed of the customer’s decision to withdraw. However, we may withhold the refund until we have received the returned product or the customer has provided valid proof that it has been sent back.

Refunds will be made using the same payment method used for the original transaction, unless otherwise expressly agreed.

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Damaged, Incorrect or Incomplete Products

If you receive a damaged, incorrect, defective, or incomplete product, please contact us as soon as possible and provide clear photographs of:

  • the product;

  • the packaging;

  • the shipping label; and

  • the damage, defect, missing item, or other issue.

After reviewing the information, we will provide an appropriate solution in accordance with applicable consumer law. This may include repair, replacement, a price reduction, or a refund.

This policy does not restrict or replace the customer’s statutory consumer rights.

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Legal Guarantee

Consumers are entitled to the applicable Belgian legal guarantee for lack of conformity. For new consumer goods, this generally applies where a lack of conformity becomes apparent within two years of delivery. 

The legal guarantee applies where a product does not conform to the sales agreement. It does not generally cover damage caused by:

  • normal wear and tear;

  • improper use or storage;

  • accidental drops or impacts;

  • exposure to excessive heat;

  • use contrary to the product instructions; or

  • alterations or repairs made by the customer or another third party.

Nothing in this policy excludes rights that cannot legally be excluded under Belgian consumer law.

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Use and Care of 3D-Printed Products

Unless expressly stated otherwise in the product description, our products are decorative or general-use items.

They are not automatically suitable for:

  • use as toys;

  • direct contact with food or beverages;

  • use in a dishwasher or microwave;

  • exposure to open flames or high temperatures;

  • prolonged exposure to strong direct sunlight;

  • outdoor use; or

  • any safety-critical purpose.

Customers must follow any product-specific care or safety instructions included in the product description or supplied with the order.

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Contact and Business Information

Trading name: Heylen Custom 3D Printing
Registered business: Heylen Ben Projects
Address: Bevrijdingslaan 8, 2350 Vosselaar, Belgium
Enterprise number: 0832.411.240
VAT number: BE 0832.411.240 
Email: heylencustom3Dprinting@gmail.com

Privacy Policy

Last updated: 18 July 2026

Heylen Custom 3D Printing respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect, why we use it, with whom it may be shared, how long it may be retained, and the rights available to you under the General Data Protection Regulation, or GDPR.

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1. Who is responsible for your personal data?

The data controller responsible for processing your personal data is:

Trading name: Heylen Custom 3D Printing
Registered business: Heylen Ben Projects
Address: Bevrijdingslaan 8, 2350 Vosselaar, Belgium
Enterprise number: 0832.411.240
VAT number: BE 0832.411.240 
Email: heylencustom3Dprinting@gmail.com

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2. What personal data do we collect?

When you visit our website, contact us, subscribe to communications, or place an order, we may process the following categories of personal data:

  • first and last name;

  • billing and delivery address;

  • email address and telephone number;

  • order, invoice, and delivery information;

  • payment and transaction information;

  • information required to create a personalized product, such as a name, text, photograph, image, or logo;

  • messages and other communications you send to us;

  • IP address, browser type, device information, and technical usage data;

  • cookie preferences; and

  • information about how you use our website.

We do not normally receive or store complete payment-card details. Payments are processed by the payment provider selected during checkout.

Please do not send sensitive personal data unless it is genuinely necessary for your request or order.

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3. Why do we use your personal data?

We may process personal data for the following purposes:

  • processing, producing, and delivering orders;

  • managing payments, invoices, and refunds;

  • creating personalized or custom-made products;

  • responding to questions, complaints, warranty claims, and return requests;

  • sending information about an order or delivery;

  • detecting or preventing fraud, misuse, and security incidents;

  • operating, protecting, and maintaining our website;

  • meeting accounting, tax, regulatory, and other legal obligations;

  • sending newsletters, offers, or marketing communications where you have consented or where otherwise permitted by law; and

  • analysing and improving our website where the required consent has been obtained.

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4. Legal bases for processing

Depending on the circumstances, we process your personal data on one or more of the following legal bases:

Performance of a contract

We use personal data where it is necessary to process an order, take steps requested before an order, produce a product, arrange payment, deliver the order, or provide customer support connected with the purchase.

Legal obligation

We process certain information where this is necessary to comply with legal duties, including accounting, invoicing, tax, consumer-protection, and record-keeping obligations.

Legitimate interests

We may process data where this is necessary for our legitimate business interests, including customer service, website and account security, fraud prevention, handling legal claims, and improving our services.

Where we rely on legitimate interests, we consider whether those interests are overridden by your privacy rights.

Consent

We rely on your consent for activities such as optional newsletters and non-essential cookies where consent is legally required.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

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5. With whom do we share your personal data?

We do not sell your personal data.

We may share personal data only where reasonably necessary with service providers such as:

  • Wix, which hosts and supports our website and online store;

  • payment-service providers;

  • delivery and shipping companies;

  • bookkeeping, accounting, and administrative providers;

  • email, marketing, analytics, and technical service providers;

  • professional advisers, insurers, or legal representatives where necessary; and

  • government authorities, regulators, courts, or law-enforcement bodies where disclosure is legally required.

These parties may process personal data only for the relevant services or purposes and must handle it in accordance with applicable data-protection requirements.

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6. International transfers

Some of our technology or service providers may process personal data outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, the transfer will be handled using an appropriate legal mechanism where required. This may include an adequacy decision adopted by the European Commission, approved contractual safeguards, or another lawful transfer mechanism.

The GDPR requires individuals to be informed when their data may be transferred outside the EU or EEA, including the relevant safeguards. 

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7. How long do we keep personal data?

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting, tax, warranty, complaint, and dispute-resolution requirements.

In general:

  • order, payment, invoice, and accounting information is retained for the applicable statutory retention period;

  • customer-service messages are kept for as long as needed to resolve the question, complaint, return, warranty matter, or possible legal claim;

  • marketing information is retained until you unsubscribe, withdraw consent, or we determine that it is no longer appropriate to retain it;

  • cookie and analytics data is retained according to the settings and retention periods of the relevant platform or service; and

  • customer-provided files used for personalized products are deleted or anonymized when they are no longer needed, unless continued retention is necessary for an order, complaint, repeat request, warranty issue, or legal obligation.

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8. Cookies and similar technologies

Our Wix website uses essential cookies and similar technologies that are necessary for functions such as security, shopping-cart operation, checkout, and payment processing.

Non-essential analytics, advertising, or marketing cookies are used only where the required permission has been obtained through the cookie banner.

You may change your preferences through the cookie settings available on the website. You may also delete or block cookies through your browser settings, although doing so may affect some website functions.

Wix states that its cookie tools allow visitors to accept or decline non-essential cookies, and its GDPR guidance says affirmative consent is required before placing non-essential cookies where GDPR rules apply. 

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9. Security

We take appropriate technical and organisational measures designed to protect personal data against accidental loss, misuse, alteration, unauthorized access, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

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10. Your data-protection rights

Subject to the conditions and limitations set out in applicable law, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate or incomplete personal data;

  • request deletion of personal data;

  • request restriction of processing;

  • object to certain processing based on legitimate interests;

  • object at any time to direct marketing;

  • request data portability;

  • withdraw consent at any time; and

  • lodge a complaint with a data-protection authority.

These rights are not absolute and may not apply in every circumstance. For example, we may need to retain certain information to comply with legal obligations or establish, exercise, or defend legal claims.

To exercise a privacy right, contact:

heylencustom3Dprinting@gmail.com

Please provide enough information for us to identify your request. We may ask for reasonable proof of identity where necessary to prevent unauthorized disclosure.

We will respond without undue delay and normally within one month, subject to any extension permitted under the GDPR for complex or numerous requests.

The principal GDPR rights include access, rectification, erasure, restriction, portability, objection, and protections concerning automated decision-making. 

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11. Questions and complaints

For questions or concerns about this Privacy Policy or the way we process personal data, please contact:

heylencustom3Dprinting@gmail.com

You also have the right to lodge a complaint with the Belgian Data Protection Authority or, where applicable, another competent data-protection authority in the European Economic Area.

Belgian Data Protection Authority
Gegevensbeschermingsautoriteit / Autorité de protection des données

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12. Automated decision-making

We do not currently use personal data to make decisions based solely on automated processing that produce legal effects or similarly significant effects for customers.

Should this change, this Privacy Policy will be updated with the information required by applicable law.

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13. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, providers, processing activities, or legal obligations change.

The most recent version will always be published on our website with the date of the latest update.

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Wholesale Enquiries

Are you a retailer, interior design shop, concept store, or professional reseller interested in offering our 3D-printed products? We’re open to wholesale orders and business collaborations.

Depending on the product and order quantity, we can offer tailored wholesale pricing. Colors, sizes, quantities, packaging, and any personalization will be discussed in advance.

To request a no-obligation quote, contact us at heylencustom3Dprinting@gmail.com or use our contact form.

Please include:

  • Your business name and VAT number

  • The products you’re interested in

  • Preferred colors and quantities

  • Any personalization requirements

  • Your preferred delivery date

Once we receive your enquiry, we’ll get back to you as soon as possible with the available options, pricing, minimum order quantities, and estimated production time.

All wholesale prices are listed excluding VAT and shipping costs, unless otherwise agreed.

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